Terms and Conditions

Effective Date: 18 September 2026
Last Updated: 18 September 2026

These Terms & Conditions ("Terms") govern your use of the website SellYourGadget.in and the camera buy-back service offered on it ("Service", "we", "us", "our"). By requesting a quote, booking a pickup, or otherwise using the Service, you ("Customer", "Seller", "you") agree to be bound by these Terms.

Service Operator
SYG Sell Your Gadgets LLP
Registered Address: A-38, 1st Floor, Ganesh Nagar, New Delhi, Delhi 110018
GSTIN: 07AEPFS1427N1ZH | LLPIN: AAZ-8118 | MSME Udyam: DL-11-0052147
Phone: +91 95608 22859 | Email: support@sellyourgadget.in

1. The Service

SellYourGadget.in helps you sell your used camera, lens, drone and related photography equipment to us. The process is: (a) you request a price online or on WhatsApp, (b) if you accept, you book a free doorstep pickup, (c) our representative physically inspects the item at pickup, and (d) upon your acceptance of the final inspected price, ownership transfers to us and payment is released.

2. Online / Estimated Quote — Disclaimer

Any price shown on the website, over WhatsApp, by phone, or through any online calculator is a provisional, non-binding estimate only. It is based solely on the information (brand, model, self-reported condition, accessories) that you provide, without physical verification.

The final price is determined only after physical inspection at pickup, where our representative checks the item's functional condition, cosmetic condition, screen/sensor/lens condition, completeness of accessories, and originality of parts. The final inspected price may be lower or higher than the online estimate, and may differ significantly if the item's actual condition, accessories, or authenticity does not match what was declared online. You are under no obligation to accept the final inspected price — see Section 8 (Cancellation Policy).

3. Physical Inspection Terms

At the time of pickup, our representative will assess the item against the following, and the final price will reflect this assessment:

Functional check — powers on, shutter/sensor, autofocus, image stabilization, lens elements, connectivity/ports, battery health, screen/viewfinder, and any accessories included (battery, charger, memory card, box, lens caps, strap).
Cosmetic grading — scratches, dents, fungus/haze in lens, corrosion, missing parts, and visible signs of prior repair or opening of the body.
Authenticity/originality — genuine manufacturer parts; any refurbished, grey-market, or third-party replacement part may reduce the price or, in serious cases, result in rejection.
Deductions are applied transparently and communicated to you before you accept or reject the final price.
Rejection — we may decline to purchase an item if it fails a basic safety/functional check, if its condition is materially different from what was declared online, or under Section 7 (Ownership & Stolen-Goods Declaration) below. The final assessment is made by our inspecting representative, subject to review by SYG Sell Your Gadgets LLP.

4. Pickup Visit Charge (₹250)

A ₹250 pickup visit charge applies only when you have booked a pickup and, at the time our representative arrives, you decide on your own not to hand over the device (i.e., you refuse to sell after having called for pickup, for reasons of your own). This charge covers the cost of dispatching our representative to your location.

This charge does not apply if the sale does not go through because we reject the item on inspection (Section 3), or because of a genuine dispute over the offered price.
This charge is disclosed to you before you confirm a pickup booking, and you must accept it as a condition of booking.
The charge is collected at the time of the visit, by the payment mode our representative offers.
This charge is adjustable/refundable if you subsequently complete a sale with us on a later revisit — it will be deducted from or refunded against the final payment for that later transaction. If no future sale is completed, the charge is non-refundable.

5. Pickup, Risk & Ownership Transfer

Pickup is free of charge (subject to Section 4) and is scheduled at a date/time you select, at the address you provide.
You must ensure a person authorised to hand over the device (see Section 7) is present at pickup.
Ownership of the device transfers from you to SYG Sell Your Gadgets LLP only when you accept the final inspected price and hand over the device to our representative, in exchange for a handover acknowledgement (physical or digital receipt).
Until that point, the device and all risk of loss or damage to it remain with you.
Our representative will provide proof of handover (signed slip, OTP confirmation, or app-based acknowledgement) recording the item, condition noted, and final agreed price.

6. Payment Terms

Payment is released after you accept the final inspected price and hand over the device.
Payment is made via UPI, bank transfer or cash (whichever of these modes our representative offers at the time of sale) to the details you provide at the time of sale.
If a payment attempt fails (e.g., incorrect UPI ID/bank details provided by you), we will attempt to contact you to correct the details; we are not liable for delay caused by incorrect payment details supplied by you.
We do not hold any amount back from the agreed final price except where a statutory deduction (e.g., TDS, if applicable under law) applies.

7. Ownership, Encumbrance & Stolen-Goods Declaration

By offering a device for sale to us, you confirm and declare that:

You are the lawful owner of the device and have full legal right to sell it, or you are explicitly authorised by the lawful owner to sell it on their behalf.
The device is free of any loan, EMI, pledge, lien, insurance claim, or third-party ownership claim of any kind.
The device is not stolen, lost, counterfeit, or otherwise unlawfully obtained, and is not currently the subject of any police complaint, FIR, or insurance claim.
You will, if asked, provide the device's original purchase proof, box, or other reasonable evidence of ownership, and you consent to us recording the device's serial number / IMEI (where applicable) against your name and contact details for our records.

If any of the above is found to be false, we reserve the right to: refuse the purchase, reverse a completed transaction and reclaim the amount paid, report the matter to the police and cooperate fully with any investigation, and pursue any other legal remedy available to us. You will be liable for any loss caused to us or to any third party as a result of a false declaration.

8. Cancellation Policy

Before pickup is scheduled: you may cancel your request at any time, free of charge.
After pickup is scheduled, before our representative arrives: you may cancel or reschedule free of charge by informing us in advance (WhatsApp/phone).
At the time of pickup, if you decline to sell for your own reasons: the ₹250 charge in Section 4 applies.
After inspection, before you accept the final price: you may decline the final offer and keep your device, free of charge — this is not treated as a "cancellation" chargeable event under Section 4.
After you accept the final price and hand over the device: the sale is final; see Section 5 on ownership transfer.

9. Dispute Resolution

If you have a complaint or dispute regarding a quote, inspection, payment, or any other aspect of the Service, please contact our Grievance Officer (Section 12) first. We aim to acknowledge complaints within 48 hours and resolve them within 30 days. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts at New Delhi, and governed by the laws of India.

10. Limitation of Liability

Our liability in connection with the Service is limited to the value of the transaction in question. We are not liable for indirect, incidental, or consequential loss.

11. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date above will reflect the latest revision. Continued use of the Service after a change constitutes acceptance of the revised Terms.

12. Grievance Officer / Contact

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:

Grievance Officer: Davinder Singh, Co-Founder
Email: dssachdeva098@gmail.com
Phone: 7303344013
Response time: acknowledgement within 48 hours; resolution within 30 days of receipt.

General support: +91 95608 22859 | support@sellyourgadget.in